Voice Mail & Call Handling

Advance IVR system applications Business phone system Voice Over IP (VoIP) voice mail system for selecting Voice Over IP internet phone for advance call handling and queuing. Visit for the online quote for selecting number of voice mail ports for your Voice Over IP (VoIP) Business Phone System.

The IP Office VoIP or digital PBX business phone system, supports detailed, confidential messaging for individuals and hunts groups, allowing them to quickly and conveniently receive, manage and respond to messages from customers, suppliers or employees.

Powerful Voice Mail & Call Handling Applications:

Avaya’s Voice Mail Pro will support an IVR system for today’s small businesses that need big messaging requirements with a small budget. Now your business can have sophisticated messaging and call handling features at its fingertips, boosting productivity and maximizing return on investment - all for a fraction of the price of similar large business voice mail systems.

Number of Voice Mail Ports needed:

The total number of ports of your phone system’s voice mail determines how many employees and customers can access your automated attendant and/or voicemail boxes simultaneously. Typically one port for every five employees will suffice.

Auto Attendant required?

Make sure that every call to your business gets routed quickly and correctly with powerful, multi-level auto-attendants. Automated call handling allows your customers to get exactly the information they need when they need it – without the need to go through a receptionist.

If yes, then:

Number of Auto-Attendants:
If your customers dial one number for sales and a different number for service, you may want two separate auto attendants to specialize the customer's experience for each number.

Multi-level Auto Attendants?
Multi-level automated attendants are used to route callers to a department within a department. By adding Avaya's Voice Mail Pro to your business phone system, there are no limits to the number or levels of auto-attendants you can build.

Time profile Auto-Attendants?
A time profile auto attendant plays different messages to the caller depending on the time of day. You can configure a different message during normal business hours, and a different for after hours and for weekends.

Personal Auto-Attendants?
With Avaya's Voicemail Pro - voice mail phone system, it is possible to have an auto-attendant for each individual user. For example, when a caller reaches your voicemail box, you may whish to give them several options: "Press 1 to leave me a message, press 2 to page me, press 3 for the receptionist..."

Enhanced Call Queuing?

By selecting this powerful auto-attendant capability of Voicemail Pro within a call queue, you can allow the callers to stop waiting and leave a message, transfer to another group, transfer to a frequently asked questions recording, and more.

Integrated Messaging?

By selecting these powerful Integrated Messaging features of Voicemail Pro – voice mail business phone system VoIP your traditional PBX or Voice Over IP (VoIP) business phone system can receive voice mail messages as emails, so you can completely manage your voice mails through Outlook. Forward, delete, and save voice mail messages just as you would through a digital or IP internet phone, but with the point-and-click ease and efficiency of the Outlook email client. You can get your voice mail messages any time and anywhere you have access to a computer.

IVR System Applications?

For businesses with even more advanced customer service in mind, the Integrated Voice Response applications (IVR system) of Voice Mail Pro can open a whole new set of possibilities for your traditional PBX or Voice Over IP phone system. By selecting this option, you can allow your customers to pay invoices over the phone, order products over the phone, and much more. In addition, you can utilize the powerful text-to-speech engine in Voice Mail Pro to read your emails to you when you call into the system – so you are always in touch with your valued customers, even when you have no other access to email.

Custom VB Scripts?

Avaya's Voice Mail Pro application already has out-of-the-box functionality to develop very functional IVR system applications. However, if an even higher degree of sophistication is required in your IVR system application, custom programs written in Microsoft Visual Basic can be integrated into the voice mail system - making the power of the voice mail system to integrate with your accounting, customer management, and product management databases virtually unlimited.

3rd Party TTS Engine?

A text-to-speech (TTS) engine is the piece of software that raw data, such as an account balance, is "read" to a caller over the phone. The Avaya IVR solution comes with its own TTS engine, however, if you are already using a text reader software package such as Dragon Naturally Speaking, you may re-use that existing software instead.