Call Center Application

Voice Over IP Phone System Call Center Applications:

Powerful software tools can be implemented with a traditional PBX or a Voice Over IP phone system. One of the most popular tools is the Call Center Application.

This section of the Wizard lets you configure the optional Call Center management tools available from IP Office, providing you the window into your call center facilitating monitor agent performance, diagnose inefficiencies, and ultimately get more results.

Basic Call Center Applications?

Compact Business Center (CBC) - By selecting Avaya’s Compact Business Center, you can quickly and easily see key aspects of your call center activity such as number of phone lines in use, number of calls in queue, average caller time in queue, percentage of lost calls, and more. Reports can be monitored real-time and can be exported to excel or HTML for easy archive capability.

Advanced Call Center Applications?

Compact Contact Center (CCC) - Selecting the compact contact center option provides you a rich set of tools to enable the most detailed, cost effective management of call centers from 5 to 75 agents. You can see real-time and historical reports on everything from system-wide performance statistics, to reports on the activities of individual call center agents. You can design your own reports, to see exactly the information you want, and the way you want it. Control wall board devices, and even keep your agents up to date with the latest information with software wallboards. Alarm-based reporting allows your supervisors to be immediately notified when calls have been in queue too long, too many calls have been lost, and much more.

Request a quote for a Traditional PBX or Voice Over IP (VoIP) phone system at IpofficeWizard.com – Your one-stop business telephony source for Analog, Digital and Voice Over IP (VoIP) phone systems. Get Free Phone System Quotes with IpofficeWizard.com

OTHER SOFTWARE APPLICATIONS:

Phone Manager Pro?

Now you can give every employee in your office the ability to get more done in less time by easily and seamlessly integrating their computer with their telephone. Phone Manager Pro provides a host of time saving telephony tools.

IP Soft Phone?

The perfect solution for your always-on-the-road employees, the IP Pro Soft Phone allows users to take their office extension with them ANYWHERE they can get high-speed internet access! The IP Soft Phone is literally a software telephone - allowing users to make and receive calls directly through their computer. Calls use the powerful H.323 Voice Over IP Phone System Voice Over IP protocol to travel over the Internet, back to your main office - completely eliminating long distance and costly cell phone roaming charges. Now you can be every bit as accessible as if you were sitting at your desk in the office - but from a hotel room, internet café, or even lounging on the back porch at home!

Rendezvous Conferencing?

Completely eliminate the need for expensive, hosted conference calls. By combining the IP Office’s 64-party conference bridge with Voicemail Pro’s Rendezvous Conferencing features, you can host your own dial-in conference any time you want for free. Callers can call a dedicated number, enter a pass code, and join themselves into your conference call just as they would in an externally hosted conference - but without the high hourly price tag.